FAQ

 

Shipping 

Australia
We currently ship Australia wide!
Orders are shipped from Melbourne, Australia within 3 business days and arrive between 3-10 days.

International Shipping
We currently offer international shipping to New Zealand and USA. International orders are shipped within 3 business days and arrive between 10-20 business days to New Zealand and 20-30 business days to USA. 

International shipping is AU$18.

Please email hello@motiv8bottle.com.au if you have any further shipping queries. 

How do I track my order?

Australian orders and shipped by Australia post or Sendle. For international orders your parcel will be handed over to your local postal company for delivery. 

You will receive your tracking number by email 2-3 days after your order has been dispatched.

If you have any issues tracking your parcel please email:
hello@motiv8bottle.com.au

How do I take care of my bottle?

The Motiv8 Bottle is made with durable, temperature resistant Borosilicate glass. It's tough, however it should be handled with care. We recommend using our Motiv8 Bottle sock for extra protection.

How do I store my bottle?

To keep your bottle smelling fresh and to help the inside dry quicker when it's not being used, store your bottle with the lid off. This will help to avoid moisture build up inside your bottle and around the lid seal.

How do I wash my Motiv8 Bottle? 

You must hand wash your bottle with warm soapy water. Do not put your bottle in the dishwasher as this can lead to the time marking print fading and possible breakage.

Can I freeze my Motiv8 Bottle? 

Do not put your bottle in the freezer. Make sure you add water to your bottle before dropping in ice cubes. 

Can I put soda or sparkling water in my bottle? 

It's best to avoid using soda or sparkling drinks in your bottle as this can cause excessive pressure build up in your bottle which can lead to breakage or leakage.

Can I put hot water in my bottle? 

Before adding any boiling water to your bottle, make sure you fill your bottle 1/4 of the way with room temperature water. Once some steam has escaped, you can put the lid on. 

The plastic seal of the bottle came out - is this normal?

Yes! The seal is removable in order to allow you to clean and dry it when you're cleaning your bottle. If this seal was not removable, there is a chance for mould to grow within the seal which would be super gross! Be sure to remove the seal and clean it whenever you clean your bottle. 

What is the returns and refunds policy?

To view our refund policy click here.  You will need to provide photo evidence when notifying us of unforeseen fault or breakages.

How do I change or cancel my order?

If you need to cancel or make any changes to your order (including address changes) please email hello@motiv8bottle.com.au within 2 hours of making your purchase with the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly. 

Please make sure you have read our Returns & Refunds Policy before proceeding. 

How much water does the Motiv8 Bottle hold?  

650 mL 

I have another question not answered, here... help! 

We'd love to help! Our customer service team is available from Monday - Friday. Email us at hello@motiv8bottle.com.au